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WHERE DO I GET A CLAIM NUMBER?
Claim numbers are issued by your insurance company at the
time you report your accident. Just write down the claim number and bring
it in with you when you come in to begin the repair process. We will do the rest.
ARE
YOU OPEN SATURDAY?
We are open on Saturdays only by appointment.
Our regular hours are Monday-Friday from 7:00am -
5:00pm.
WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR
REPAIR?
Absolutely. We generally order your vehicle's parts at the
time that we write the estimate and schedule your vehicle
for drop-off a couple of days later unless your vehicle
is found unsafe to drive, then we would help you arrange
for a rental vehicle as soon as possible. This enables us
to provide quicker turnaround time.
IF
MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?
No. A car is a total loss only when the price of repairs
exceeds the insurance company's determined value of your
vehicle. Most cars are now built using unibody (frame
and body as one) construction. Our highly-skilled technicians,
with the aid of our state-of the-art computer measuring
system, can return your vehicle to its original factory
specifications. If it is determined that the frame section
is bent beyond repair, that section can simply be replaced.
CAN
YOU MATCH THE PAINT COLOR?
Today's modern factory finishes incorporate multiple layers of highly-specialized paints. We use Sikkens® paint on all of our repairs.
Although there are cheaper alternatives, we have made a major investment
in the finest paint system available and constantly upgrade its technology
and equipment to ensure that each vehicle's paint matches. We take
special pride in our ability to match factory finishes as the final
step in the restoration process.
Millis Collision has a state-of-the-art Italian downdraft paint
booth that bakes the paint finish onto the car.
CAN
I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS
IN THE BODY SHOP?
Yes. Just let us know what other work you would
like done so that we can make the necessary arrangements.
HOW
LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
We can give you an estimate of the time it will
take to complete the repairs to your vehicle. Be sure
to check with us for the specifics on your vehicle.
CAN
I GET A RIDE HOME WHEN I DROP OFF MY CAR?
Yes, we would be happy to provide this service to you. We
want each customer's visit to be a positive experience and
will work diligently towards that goal. We provide
a pickup and delivery service.
HOW
CAN I GET A RENTAL CAR?
Millis Collision Center is one of the area's only authorized on-site rental locations for Enterprise Rent-A-Car.
You can arrange to have a car waiting for you when you drop off your vehicle by contacting the Milford
branch of Enterprise Rent-A-Car at (508) 634-2055.
Insurance companies will only pay for a rental
car if you have that option on your policy or if you are
the claimant. Check your policy and/or call your insurance
company to find out if you have rental coverage and what
your specific limitations are.
HOW
WILL I KNOW WHEN MY CAR IS DONE?
You will be notified when your vehicle is ready to be picked
up. You can also check this website. You will see a message
next to the last picture of your vehicle telling you that
your vehicle is ready to be picked up. Feel free to call
or e-mail us during the repair process if you
have questions or concerns.
IS
THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes. We guarantee all repairs with a Lifetime Warranty.
DO
I HAVE TO PAY A DEDUCTIBLE?
The amount of deductible that you will be responsible for
is determined by your insurance policy. If you carry
broad collision, and you were not at fault, your insurance
company most likely will waive your deductible. Insurance
companies determine fault by your account of the accident
when you make the claim, and by reviewing the accident report
filed with the police department. If you aren't sure about
your deductible, you can call your agent and he can tell
you whether your insurance company has waived your deductible
or whether you will be responsible to pay this when you
pick up your vehicle.
WHO
DO I PAY MY DEDUCTIBLE TO?
If your deductible is not waived, it will be your responsibility
to pay us when you pick up your vehicle. If you aren't sure about
your deductible, you can call your agent and he can tell
you whether your insurance company has waived your deductible
or whether it will be your responsibility.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
The easiest and most convenient way to pay for your portion
of the repairs to your vehicle is to endorse your
insurance claim check and submit it to the shop.
Of course,
cash and checks are always welcome.
WHAT ARE BETTERMENT CHARGES?
Parts that wear out and need replacement with time and use
(i.e., tires, batteries, and suspension parts) are commonly
subject to betterment charges when they are replaced during
the repair process. These betterment charges are determined
by your insurance company and are pro-rated based on actual
miles on your vehicle.
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